Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
1. What materials are used in your jewelry?
At 27thjewel, we are committed to excellence, using only the highest quality materials. Our stunning pieces are crafted from durable stainless steel and adorned with premium cubic zirconia, ensuring they are both beautiful and long-lasting. All products are lead and nickel-free, making them safe for everyday wear.
2. How do I care for my jewelry?
To maintain the elegance of your jewelry, we recommend keeping it away from harsh chemicals and moisture. Store your pieces in a soft pouch or jewelry box to prevent scratches. With the right care, your jewelry will retain its brilliance for years to come.
3. What is your processing and shipping time for custom jewelry?
Our custom jewelry pieces, including our exquisite photo necklaces, are made to order with great attention to detail. Please allow 2-3 weeks for processing, followed by 3-5 days for shipping within the United States. International shipping times may vary based on location.
4. Do you offer returns or exchanges?
We want you to cherish your purchase. If you are not fully satisfied, we offer a 30-day return window for items in their original condition with tags and packaging. Please note that custom jewelry can only be returned if defective.
5. Can I customize my jewelry?
Absolutely! Personalization is at the core of our brand. From our elegant initial necklaces to our captivating photo necklaces and new kids' collections, many of our pieces can be customized with names, initials, and birthstones, allowing you to create unique, one-of-a-kind treasures.
6. What gift ideas do you offer?
Looking for the perfect gift? Our jewelry makes for an unforgettable present for any occasion, from birthdays to anniversaries. Explore our collections, including our beautiful photo necklaces and the delightful new kids' sets, designed to bring joy and sparkle to your loved ones.
7. Tell me more about your kids' collections.
We are thrilled to introduce our enchanting kids' collections! Each piece is thoughtfully designed with colorful enamel charms, ensuring they are both playful and stylish. From personalized bracelets to adorable earrings, our kids' sets are perfect for celebrating special moments in their lives.
8. Are there any upcoming collections?
Yes! We are excited to announce the launch of our new double-plated name necklaces, offering an elegant twist on personalization. Stay tuned for this exquisite collection that will soon be available to elevate your jewelry game!
9. Do you offer gift wrapping?
While we do not provide gift wrapping at this time, all of our jewelry is beautifully packaged, making it a delightful gift right out of the box.
10. What if I have more questions?
Our dedicated customer service team is here to assist you. Please reach out to us at info@27thjewel.com, and we will be delighted to provide you with any additional information you may need.